All custom orders are final sale. This includes any custom changes to an existing design (i.e. dimensions, colour, stone size), smaller or larger sizes than what is indicated on our website, and one-off designs.
Once your design has been finalized, all custom design projects take a minimum of 4-8 weeks to complete.
A 50% deposit is required to commence production on all custom orders.
At the discretion of Heather Rathbun Jewellery Design, a design fee in the amount of $65.00 CDN may be required on custom orders. Once the design is finalized, the design fee will be carried over and used towards the deposit amount. In the event that a customer decides not to proceed with a custom order, the design fee will not be reimbursed.
For more information, or to place a custom order please refer to the CUSTOM section on our website.